ayam Casino & Sportsbook FAQ
Users of ayam ask questions across several key areas: how to set up an account and verify identity, how deposits and withdrawals work, what games and betting markets are available, how to stay secure, and when to contact our support team. This FAQ page answers the most common questions we receive from new and returning users.
This page covers account registration, payment methods (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers via mobile banking, local payment, online payment, e-wallet), game rules, and account security. If your question is not answered here, our support team is available via in-app chat and email to help. For detailed policy information, please also review our terms and conditions and legal notice
We recommend reading the relevant section below before contacting support. Most account and payment questions are resolved quickly once you understand our process. If you have a technical issue or believe your account has been compromised, contact support immediately.
- Account and registrationhow to start, KYC verification, password recovery
- Payments and transactionsdeposit and withdrawal via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment
- Games and bettingfootball betting, live-dealer tables, slots, esports markets
- Security and supportaccount protection, access issues, and how to reach our team
If you cannot log in to your ayam account, first check that you are using the correct email or username and password. If you have forgotten your password, use the "Forgot your password?" link on the login page to reset it via email. If you suspect unauthorized access or believe your account has been compromised, contact our support team immediately via in-app chat or email. Do not share your password or recovery codes with anyone. We will verify your identity and secure your account. If you notice suspicious transactions, report them to support right away so we can investigate and protect your funds.
If you cannot log in to your ayam account, first check that you are using the correct email or username and password. If you have forgotten your password, use the "Forgot your password?" link on the login page to reset it via email. If you suspect unauthorized access or believe your account has been compromised, contact our support team immediately via in-app chat or email. Do not share your password or recovery codes with anyone. We will verify your identity and secure your account. If you notice suspicious transactions, report them to support right away so we can investigate and protect your funds.
Payments and transactions
Withdrawal requests on ayam are reviewed within one business day. Once approved, the funds are sent to your registered payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or your bank account via mobile banking, local payment, online payment, e-wallet). The time it takes for the money to arrive in your wallet or bank account depends on your payment provider and may vary during peak times or holidays such as Idul Fitri or Idul Adha. Most withdrawals arrive within 24 hours of approval, but bank transfers can take 1–3 business days. If your withdrawal has not arrived after three business days, contact our support team with your transaction ID.
To deposit via e-wallet, mobile banking, or local payment on ayam, log in to your account, go to the Deposit section, and select your preferred payment method. You will be redirected to the wallet app or a secure payment gateway. Enter the deposit amount, confirm the transaction, and return to ayam. The funds appear in your account immediately. If the deposit does not arrive within a few minutes, check your wallet app to confirm the transaction was completed. If you see a deduction from your wallet but no credit in ayam, contact our support team with your transaction receipt. We also support online payment, e-wallet, mobile banking, and direct bank transfers via local payment, online payment, e-wallet, and mobile banking for users who prefer alternative methods.
Games and betting
Yes, ayam offers demo mode for many slot games and some live-dealer tables. Demo mode allows you to play with virtual credits so you can learn the rules and features without risking real money. To access demo mode, select a game and look for the "Play for free" or "Demo" button. Demo credits are reset daily and cannot be withdrawn. Demo mode is a great way to familiarize yourself with games like Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways before you deposit. Note that demo mode is not available for all games or betting markets, such as Liga 1 or Piala AFF sportsbook bets, which require real money.
Our ayam loyalty programme rewards active players with points for every deposit and bet. As you accumulate points, you move up through loyalty tiers, each unlocking benefits such as cashback, bonus offers, and priority support. Your tier status is displayed in your account dashboard. Points are earned on all games and betting markets, including live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slots, and sportsbook bets on football, badminton, and esports. Higher tiers offer better rewards. Your tier resets annually, and points expire after 12 months of inactivity. Check your account settings to see your current tier and available rewards.
Security and support
You can reach our ayam support team via in-app chat (available 24/7) or email. In-app chat is the fastest way to get help with account, payment, or game questions. Our team responds in English and Indonesian. For non-urgent inquiries, you can also submit a support ticket via email and expect a response within one business day. If you are experiencing a technical issue, include details such as your device type (Android or iOS), app version, and a description of the problem. For account security concerns, contact support immediately. You can also review our FAQ page or terms and conditions for answers to common questions.
Our ayam platform is available only in jurisdictions where local law permits online gaming and sports wagering. We operate in Indonesia where applicable law allows. We do not knowingly provide services to users in countries or regions where online gaming is prohibited. If you are located in a jurisdiction where online wagering is illegal, you must not access ayam or create an account. We use geolocation technology to detect users in restricted areas. If we identify that you are accessing ayam from a prohibited location, we may suspend your account. For details on jurisdiction restrictions and your legal responsibilities, please read our legal noticeIf you have questions about service availability in your region, contact our support team.