ayamPrivacy Policy

This page describes what we collect when you use ayam and how we keep that data protected. We at ayam process your personal information—email, phone number, national ID, payment details—only to verify your account, process your deposits and withdrawals, and deliver our services where local law permits. We do not sell your data to third parties, and we encrypt all sensitive information in transit and at rest.

Our privacy practices reflect our commitment to transparency. When you create an ayam account, you provide information that we use strictly for account management, payment processing, and compliance. We work with trusted payment partners—QRIS, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet—to settle your transactions, and we share only the minimum data needed to complete those transactions.

This policy outlines what data we collect, how we use it, how we protect it, your rights, and how to contact us if you have questions.

What Data We Collect on ayam

When you register an ayam account, we collect the following information:

• Email address and password: Required to create and access your account.
• Phone number: We send an SMS verification code to confirm your identity during signup.
• Full name and date of birth: Part of our Know Your Customer (KYC) verification process.
• National ID number: Used to verify your identity and comply with local gaming regulations.
• Payment method details: Bank account information, e-wallet ID, or virtual account number used for deposits and withdrawals.
• Transaction history: Records of all deposits, withdrawals, and gameplay activity on your ayam account.
• Device information: When you access ayam via our Android APK or iOS browser, we log your device type, operating system version, and app version to optimize performance.
• IP address and location: We collect these to detect fraud, verify jurisdiction eligibility, and maintain account security.

How We Use Your Data on ayam

We use the data you provide for specific, necessary purposes:

• Account verification: We verify your identity through SMS code confirmation and KYC document review to comply with local gaming regulations.
• Payment processing: We share your payment details with our payment partners (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment) only to process your deposits and withdrawals.
• Fraud detection: We monitor your IP address and transaction patterns to prevent fraudulent account access and payment disputes.
• Account security: We use your phone number and email to send password-reset links and account-security alerts if we detect suspicious activity.
• Legal compliance: We retain transaction records and account data for as long as required by Indonesian gaming regulations and anti-money-laundering laws.
• Customer support: Our support team accesses your account history to assist with deposit questions, withdrawal delays, or technical issues.

Third-Party Processors and Data Sharing

We share your data with trusted third parties only when necessary to deliver our services:

• Payment processors: We share your name, phone, and bank account details with e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, and mobile banking to process your transactions. Each processor maintains their own privacy policy.
• KYC verification service: We may share your national ID and photo with a third-party identity-verification provider to confirm your identity meets regulatory standards.
• Cloud hosting provider: Our ayam servers may be located outside Indonesia. Our hosting provider has access to encrypted account data but cannot decrypt it without our encryption keys.
• Legal authorities: If required by Indonesian law, court order, or anti-money-laundering regulations, we may disclose account information to government agencies or law enforcement.

We do not sell your personal data to advertisers, data brokers, or third-party marketers. Any third-party processor we use is bound by confidentiality agreements and processes your data only as instructed by ayam.

How We Protect Your Data on ayam

We use industry-standard security practices to protect your information:

• SSL encryption: All communication between your ayam account and our servers is encrypted using TLS 1.2 or higher.
• Password hashing: Your password is hashed using a strong algorithm and is never stored in plain text.
• Data encryption at rest: Your national ID, payment details, and transaction history are encrypted when stored on our servers.
• Access controls: Only authorized ayam staff can access your account data, and their access is logged and monitored.
• Regular security audits: We conduct periodic security reviews to identify and patch vulnerabilities.

Despite these measures, no online system is completely secure. If we discover a data breach affecting your ayam account, we will notify you by email and SMS without undue delay.

Your Rights Regarding Your Data on ayam

Under Indonesian privacy law, you have the following rights:

• Right to access: You can request a copy of all personal data we hold about you on ayam. Contact our support team, and we will provide it within 30 days.
• Right to correction: If your name, email, or phone number on ayam is incorrect, you can update it via your account settings.
• Right to erasure: You may request deletion of your ayam account and associated data, subject to regulatory retention requirements. Some data must be retained for compliance.
• Right to withdraw consent: If you've consented to promotional communications, you can opt out at any time by updating your notification settings or contacting support.

Cookies and Tracking on ayam

Our ayam platform uses minimal cookies. We set only essential session cookies to keep you logged in during your visit. These cookies expire after 30 days of inactivity. We do not use third-party analytics cookies or remarketing pixels. Your browser's settings allow you to control or block cookies entirely; however, doing so may prevent you from logging into ayam.

Jurisdiction and Data Retention on ayam

We operate ayam in Indonesia where local law permits. Our servers may be located in Indonesia or in other countries depending on our infrastructure needs. If our servers sit outside Indonesia, your data is encrypted in transit and remains subject to this privacy policy, not the privacy laws of the server's location. We retain your account data for as long as your ayam account is active, plus a minimum of five years after closure for regulatory compliance. During holidays like Idul Fitri and Idul Adha, we maintain the same privacy practices and data protection standards.

Contacting Us and Policy Updates on ayam

If you have questions about our privacy practices on ayam, contact our support team via in-app chat, email, or the contact form on our website. We respond to privacy inquiries in English and Indonesian. We may update this privacy policy from time to time to reflect changes in our practices or local regulations. We will notify you of material changes by email or by displaying a prominent notice on ayam. Your continued use of ayam after an update constitutes acceptance of the revised policy.

Our ayam services are available only where local law permits. We do not operate in jurisdictions where online gaming is prohibited. Your use of ayam and provision of personal data constitutes your acknowledgment that you have read, understood, and agreed to this privacy policy.