ayam Casino & Sportsbook Terms

When you open an account on our ayam platform, you agree to the terms and conditions outlined here. We've written these terms in plain language so you understand your rights and our obligations. Our ayam service operates in Indonesia where local law permits, and these terms apply to all account holders, transactions, and activities on our platform—whether you access us via Android APK, iOS browser, or desktop.

We enforce these terms fairly and consistently. They cover account creation, deposit and withdrawal procedures, bonus conditions, dispute resolution, and our jurisdiction and liability limits. If any term is unclear, our support team can clarify it via in-app chat or email. These terms may be updated periodically, and we'll notify you of material changes.

This page summarizes our key policies so you know what to expect when you join ayam.

Account Opening Conditions on Our ayam Platform

To open an account on ayam, you must be at least the age of majority in your jurisdiction and legally permitted to access our services. We require a valid email address, phone number, and proof of identity (national ID or passport). Your email and phone are verified via SMS code; your identity is verified against government databases as part of our Know Your Customer (KYC) process. This verification typically completes within one business day.

You are responsible for the security of your account. Never share your password with others. If you suspect unauthorized access, contact our support team immediately. We maintain the right to suspend or terminate any account that violates our terms, including accounts used for money laundering, fraud, or attempted circumvention of our verification process.

Our ayam service is available only where local law permits. We do not offer services to users in jurisdictions where online gaming is prohibited. You are responsible for verifying that your access and use of ayam comply with your own jurisdiction's laws.

Deposits, Withdrawals, and Payment Methods on ayam

We support seven payment methods on our ayam platform: QRIS, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfer via mobile banking, local payment, online payment, or e-wallet. Each method has minimum and maximum deposit amounts, displayed at checkout. Deposits via e-wallets (mobile banking, local payment, online payment, e-wallet, mobile banking) typically settle within seconds; bank transfers typically settle within one to three hours during banking hours.

Withdrawals follow the same method as your deposit. If you deposited via local payment, your withdrawal returns to online payment; if via bank transfer, we process it to your registered account. Withdrawal requests are processed according to standard banking windows. We do not charge withdrawal fees on our end, though your bank or wallet provider may apply their own charges. All withdrawal requests are subject to verification checks to prevent fraud.

We record every deposit and withdrawal in your transaction history. You can access this history in your account dashboard at any time. Our ayam platform does not hold your funds indefinitely—any unclaimed balance remains available for withdrawal subject to our minimum withdrawal thresholds.

Bonus Terms and Conditions

We may offer promotional bonuses to new or existing account holders on our ayam platform. Any bonus offer is subject to specific terms: eligibility criteria, wagering requirements (if applicable), game restrictions, maximum withdrawal limits, and expiration dates. These terms are stated clearly when we announce the bonus. Bonuses are credited to a separate bonus wallet and must meet wagering requirements before they can be withdrawn as cash.

We reserve the right to modify, suspend, or cancel any bonus promotion at our discretion. If we detect abuse—such as bonus exploitation, collusion, or systematic gaming patterns designed solely to unlock bonuses—we may forfeit the bonus and any associated winnings.

Bonuses do not apply to all games on ayam. Live-dealer tables, sportsbook, and esports markets may be excluded or weighted differently toward bonus wagering requirements. Your bonus terms specify which games count toward the requirement.

Account Balance and Gaming on Our ayam Platform

Your account balance reflects your total available funds on ayam—cash deposits minus withdrawals, plus any bonuses or promotional credits. This balance is synced across all devices: Android APK, iOS browser, and desktop. When you place a wager on a slot, live-dealer game, or sportsbook market, your balance decreases by the stake amount. If you win, your balance increases by your winnings. All transactions are logged instantly.

Gameplay on ayam follows standard rules for each game type. Live-dealer games (blackjack, roulette, baccarat, Dragon Tiger) operate in real time with professional dealers streamed from licensed studios. Slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways) use certified random number generators. Sportsbook markets (Liga 1, Piala AFF, Champions League, Premier League, MotoGP, badminton) update odds in real time based on market movement. Esports markets (Mobile Legends, Free Fire, PUBG Mobile, VCT) follow official tournament schedules and results.

We do not guarantee specific outcomes or payouts. All outcomes on our ayam platform are determined by game mechanics and probability, not prediction or promise.

Dispute Resolution and Liability Limits

If you dispute a transaction, game outcome, or account balance on ayam, contact our support team via in-app chat or email. We will review your account history, transaction logs, and game records. Most disputes are resolved within a few business days. If we determine an error occurred, we will correct your balance or reverse the transaction accordingly.

Our ayam platform is provided on an "as-is" basis. We are not liable for indirect or consequential losses (such as lost profits or reputational damage) arising from your use of our service. Our liability for any direct loss is limited to the amount of your account balance at the time of the claim. We are not responsible for third-party payment processor errors, bank delays, or internet connectivity issues on your end.

We maintain standard security practices including SSL encryption, password hashing, and transaction logging. However, we cannot guarantee security against all attack methods. You are responsible for protecting your password and account access.

Account Suspension and Termination

We reserve the right to suspend or terminate your ayam account if we detect violations of our terms, including but not limited to: fraudulent identity information, money laundering, attempted bonus exploitation, use of multiple accounts to circumvent our policies, or violation of applicable laws. Suspension may be temporary (while we investigate) or permanent (if violations are confirmed).

If we suspend your account, any remaining balance is held in escrow pending investigation. If we confirm a violation, we may forfeit this balance. If no violation is found, we will return your balance or allow you to withdraw it.

You may request account closure at any time by contacting our support team. Upon closure, your remaining balance is returned via your preferred payment method. Closed accounts cannot be reopened.

Jurisdiction and Governing Law

Our ayam platform operates in Indonesia where applicable law permits. These terms are governed by Indonesian law. Any dispute arising from your use of ayam is subject to the jurisdiction of Indonesian courts, specifically courts in Jakarta. We do not offer services in jurisdictions where online gaming is prohibited, and you agree not to access ayam from such jurisdictions.

Privacy and Data Handling on ayam

We collect personal information (email, phone, name, ID number) to verify your identity and process your transactions on ayam. This data is encrypted and stored securely. We do not share your personal information with third parties except where required by law or to process your payments through our banking partners (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, etc.).

We use cookies and session tokens to maintain your login state and track your preferences. You can disable cookies in your browser settings, though this may affect functionality on ayam. We retain your transaction history indefinitely for compliance purposes; you can request deletion of certain non-essential personal data by contacting support.

Amendments and Policy Updates

We may amend these terms at any time. Material changes (such as new fees or significant policy shifts) will be notified to you via in-app alert or email at least 14 days before taking effect. Continued use of ayam after notification constitutes acceptance of updated terms. If you do not agree with an amendment, you may close your account before the new terms take effect.